Privacy Policy
Effective Date: January 1, 2025
1. Introduction
Lythen, LLC ("Lythen", "we", "us", or "our") is committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information we receive when you use our RV campground booking platform and related services ("Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy applies to all users of our Service, including both travelers ("Guests") and campground owners/operators ("Hosts").
2. Information We Collect
Personal Information You Provide
Information Collected Automatically
Information from Third Parties
3. How We Use Your Information
Service Operations
- • Process bookings and facilitate payments
- • Enable communication between Guests and Hosts
- • Provide customer support and resolve disputes
- • Maintain and improve platform functionality
- • Verify user identity and prevent fraud
Personalization & Marketing
- • Customize search results and recommendations
- • Send relevant marketing communications
- • Analyze usage patterns and preferences
- • Conduct surveys and gather feedback
- • Develop new features and services
Legal Basis for Processing (EU Users): We process your personal information based on contract performance, legitimate interests, legal obligations, and your consent where required by applicable law.
4. Information Sharing and Disclosure
Between Users
We facilitate information sharing between Guests and Hosts necessary for bookings, including contact information, RV specifications, and special requests. Both parties can see relevant booking details and communication history.
Service Providers
We share information with trusted third parties who help us operate our Service, including payment processors, cloud hosting providers, analytics services, customer support tools, and security providers. These partners are contractually obligated to protect your information.
Legal Requirements
We may disclose information when required by law, legal process, or to protect the rights, property, or safety of Lythen, our users, or others. This includes cooperating with law enforcement and regulatory authorities.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, user information may be transferred as part of the transaction. We will notify users of any such change in ownership.
5. Data Security
Security Measures
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted data storage and databases
- • Regular security audits and penetration testing
- • Multi-factor authentication options
Operational Safeguards
- • Limited access to personal information
- • Employee background checks and training
- • Incident response and breach notification procedures
- • Regular data backup and recovery testing
While we implement industry-standard security measures, no system is completely secure. We cannot guarantee absolute security of your information, and you transmit information to us at your own risk.
6. Your Rights and Choices
Account Management
Data Rights (GDPR/CCPA)
Access & Portability
- • Request copies of your personal data
- • Download your data in portable format
- • Review how your data is processed
Control & Correction
- • Correct inaccurate information
- • Restrict processing of your data
- • Object to certain data uses
Exercising Your Rights: To exercise these rights, please contact us at privacy@lythen.com. We will respond to requests within 30 days and may require identity verification.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small data files stored on your device that help us remember your preferences and analyze site usage.
Essential Cookies
Required for basic site functionality, security, and user authentication. Cannot be disabled.
Analytics Cookies
Help us understand how users interact with our Service to improve functionality and user experience.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness across websites.
Cookie Control: You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may limit some features of our Service.
8. Third-Party Services
Our Service integrates with various third-party services to provide enhanced functionality. These services have their own privacy policies and data practices:
Payment Processors
- • Stripe: Secure payment processing and fraud prevention
- • PayPal: Alternative payment options and digital wallet services
Analytics & Support
- • Google Analytics: Website usage and performance analytics
- • Intercom: Customer support chat and help desk services
Important: We are not responsible for the privacy practices of third-party services. Please review their privacy policies before using integrated features.
9. Data Retention
We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods
Account Information
- • Active accounts: Duration of account plus 3 years
- • Deleted accounts: 30 days (for recovery), then permanent deletion
- • Identity verification: 7 years for compliance
Booking & Payment Data
- • Transaction records: 7 years for tax and legal compliance
- • Communication logs: 3 years for dispute resolution
- • Marketing data: Until consent is withdrawn
Anonymization: When possible, we anonymize or pseudonymize data to reduce privacy impact while preserving analytical value.
10. Children's Privacy
Age Restrictions
Minimum Age: Our Service is not intended for children under 18 years of age. Users must be at least 18 years old to create an account and make bookings.
Parental Supervision: Children may use our Service only under direct parental supervision and with a parent's account.
Data Collection: We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.
If you believe we have collected information from a child under 18, please contact us immediately at privacy@lythen.com so we can delete the information.
11. International Data Transfers
Lythen is based in the United States, and we process and store information in the U.S. and other countries where our service providers are located. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
EU User Protections
For users in the European Economic Area, we implement appropriate safeguards including Standard Contractual Clauses and adequacy decisions to ensure your data receives equivalent protection during international transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through:
- • Email notification to your registered email address
- • Prominent notice on our website and mobile app
- • In-app notifications for material changes
Your continued use of our Service after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using our Service and may delete your account.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Email: privacy@lythen.com
Response Time: Within 48 hours
Data Requests: dataprotection@lythen.com
Mailing Address
Lythen, LLC
Privacy Department
123 Adventure Way
Outdoor City, CO 80424
United States
EU Representative
For EU residents, our European representative can be reached at eu-privacy@lythen.com for data protection inquiries and requests.
Last updated: January 1, 2025
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